Quick Tips

Preparing for the Holiday Season

With the holiday season fast approaching, make sure your pharmacy is prepared! Propel Rx and Propel POS have a variety of features available for your store to better prepare for the holiday. Generate reports to identify your fast movers and predict your pharmacy's needs for the upcoming holiday. Click here to learn more.

Attachments and Scanning

An Attachments column is available on some grids located throughout Propel Rx. On grids such as those located on the Patient Profile or Attachments tab, you can open the attachment by left clicking on the paperclip icon using your mouse.

On the Workflow, Daily Rx Count, and Batch Manager grids, the process for opening an attachment is different. To open an attachment from these locations, follow the steps below:

  1. Right click on the paperclip column using your mouse. You can do this even if no attachment has been added yet. This allows you to scan documents or add attachments from this window.

  2. Select Attachment. The Attachment window opens with each attachment displayed as a separate row.

  3. Open an attachment by left clicking on the paperclip icon using your mouse.

Digital Workflow

To repackage a prescription for a quantity less than the original quantity, remove the previously entered rows in the Package Details section. After doing so, you can re-enter the UPC, Lot, Expiry, and Qty as per usual process.

Groups and Batching

If one of your group patients is hospitalized, update their patient status to Hospitalized in the Patient Folder Main tab. Prescriptions for Hospitalized patients are not pulled into a batch.

If you remove a patient from a non-retail group, Group Rx Statuses for all their prescriptions are removed and not automatically reinstated when they are added back to the group. If you would like to keep the Group Rx Status settings, change the patient status instead of removing the patient from the group.

To set a patient's status to Hospitalized:

  1. Open the Patient Folder.

  2. On the Main tab, dropdown the Status field.

  3. Select Hospitalized.

  4. Select Save.

Labels

Table 1. Privacy label icons and indicators on Thermal labels.

Icon or Indicator Description
Dialogue is required but not yet completed.
A Dialogue Note was entered but Dialogue has not been completed.
The patient is eligible for a patient-focused service (i.e., Medication Review).
The patient and prescription are enrolled in Auto Refill.
The patient is enrolled in Auto Refill but the prescription has been declined from the program.
The patient is enrolled in Be Well™.
The patient has declined or unsubscribed from Be Well™.
The patient has not been asked or enrolled in Be Well™.
The patient's enrollment status in Be Well™ is pending.
The patient is enrolled in Rexall Reminders and their communication method is phone.
The patient is enrolled in Rexall Reminders and their communication method is text message.
The patient is enrolled in Rexall Reminders and their communication method is e-mail.
The patient has not been asked about Rexall Reminders.
The patient has declined Rexall Reminders.

Table 1. Privacy label icons and indicators on Thermal labels.

Icon or Indicator Description
Dialogue is required but not yet completed.
A Dialogue Note was entered but Dialogue has not been completed.
The patient and prescription are enrolled in Auto Refill.
The patient is enrolled in Auto Refill but the prescription has been declined from the program.
The patient is enrolled in pick up reminders and their communication method is phone.
The patient has not been asked about pick up reminders.
The patient has declined pick up reminders.

Table 2. Privacy label icons and indicators on half labels.

Icon or Indicator Description
A The patient and prescription are enrolled in Auto Refill.
AD The patient is enrolled in Auto Refill but the prescription has been declined from the program.
The patient is enrolled in pick up reminders and their communication method is phone.
The patient has not been asked about pick up reminders.
The patient has declined pick up reminders.

Patient

Table 3. Indicators on the Patient Profile.

Indicators Description
WB Date Prescription is enrolled in Auto Refill and the date displayed is when the future activity is scheduled.
A Prescription is enrolled in Auto Refill.
AD Prescription has been declined from Auto Refill.
AP Prescription is Auto Refill parked.
Prescription has been adapted.
@ Prescription was an Amjay online refill (only applicable to stores with Amjay Central Profile integration).
@! Prescription was an Amjay online refill that included a note (only applicable to stores with Amjay Central Profile integration).
Prescription has one or more attachments, and they can be viewed by clicking this icon.
*D* Prescription has been discontinued. Patient is no longer taking the medication.
*V* Prescription has been revoked. Patient is taking the remaining medication until finished and will then stop.
*I* Prescription has been inactivated. Patient is not currently taking the medication but may resume later.
*S* Prescription has been suspended. Patient will stop the medication for a specific period and resume on a chosen date.
S Prescription was filled via Med Sync.
S! Prescription was short filled via Med Sync.
T Prescription was called in via IVR.
T! Prescription was called in with a note via IVR.
W Prescription was a web refill that came in through the diem health app.
Indicators Description
WB Date Prescription is enrolled in Auto Refill and the date displayed is when the future activity is scheduled.
A Prescription is enrolled in Auto Refill.
AD Prescription has been declined from Auto Refill.
AP Prescription is Auto Refill parked.
Prescription has been adapted.
Prescription has one or more attachments, and they can be viewed by clicking this icon.
*D* Prescription has been discontinued. Patient is no longer taking the medication.
*V* Prescription has been revoked. Patient is taking the remaining medication until finished and will then stop.
*I* Prescription has been inactivated. Patient is not currently taking the medication but may resume later.
*S* Prescription has been suspended. Patient will stop the medication for a specific period and resume on a chosen date.
T Prescription was called in via IVR.
T! Prescription was called in with a note via IVR.
W Prescription was a web refill that came in through the Be Well™ app.

Prescription

When scheduling a batch or prescription, avoid choosing a time for the batch that falls between 12:00am - 5:30am local time. During this timeframe, important processes occur including Third Party maintenance and scheduled upgrades, which may cause prescription processing to fail.

When you need to remove an intervention code in the Rx Detail Third Party tab, the intervention code row must be highlighted for the Remove function to work. When you click on an intervention code, you may inadvertently highlight the text of the code rather than the row itself.

To quickly highlight an intervention code for removal, use either of the following methods:

  • Double click anywhere inside the intervention code field or the area surrounding it. In the example below, the area you can double click for the UA intervention code is highlighted in orange.

  • Click anywhere in the area surrounding the intervention code field. In the example below, the area you can click for the UA intervention code is highlighted in yellow.

Province Specific

On the Alberta EHR Profile (i.e., Patient Medication Profile, Eligible EHR Rx's, Historical EHR Rx's, EHR Rx Search), icons are used to indicate the source of the prescription or identify that it's for an Other Medication.

Table 3. Icons on the Alberta EHR Profile.

Icon Description
Cancer Center Dispense
Blue Cross Dispense
Pharmacy Netcare Batch Dispense
Other Medication

Search

A wildcard allows you to replace single or multiple characters in a word or phrase. In Propel Rx, a wildcard is denoted by a percentage symbol % and can be placed at the beginning, middle, or end of a search term. Multiple wildcards can be included in a search. When entered, Propel Rx searches for matching results that have no, one, or more character(s) in place of the %.

Some uses for a wildcard include the following:

  • Retrieve a list of all records. For example, you can enter a % in the Mixture Search Trade Name or Generic Name field to retrieve a list of all Mixture Folders.

  • Search for a patient when the exact spelling of the patient's name is unknown. For example, if you're not sure if a patient's last name is McDonald or MacDonald, enter %donald in the Patient Search Last Name field. All last names containing donald will appear.

    In DIS enabled provinces, wildcard searches may not be permitted for patient names.

  • Search for a drug or mixture when the full name is unknown. For example, minor ailment Drug Folders include the minor ailment description in the name. If you want to search for the minor ailment Drug Folder for allergic rhinitis, enter %allergic rhinitis in the Drug Search Trade Name or Generic Name field. All Drug Folders containing allergic rhinitis in the selected field will appear.

  • Search for a mixture with multiple ingredients. Multiple wildcards can be entered for the different ingredients. For example, if you want to search for mixtures containing camphor and menthol in the Generic Name, enter %camp%menth in the Mixture Search Generic Name field. Do not include any spaces between the ingredients as this limits search results.

    The ingredients in the search field must be in the same order as the Generic/Trade Name. For example, searching %menth%camp will not find the mixture 0.25% Camphor & 0.25% Menthol in 1% Hyderm because Camphor appears before Menthol in the Generic Name.

  • Search for a patient, drug, or mixture when the exact spelling of the name is unknown. For example, if you're not sure if a patient's last name is McDonald or MacDonald, enter %donald in the Patient Search Last Name field. All last names containing donald will appear.

    In provinces integrated with a Drug Information System (DIS), wildcard searches may not be permitted for patient names.

  • Search for a mixture with multiple ingredients. Multiple wildcards can be entered for the different ingredients. For example, if you want to search for mixtures containing menthol and camphor in the Generic Name, enter %menth%camp in the Mixture Search Generic Name field. Do not include any spaces between the ingredients as this limits search results.

    The ingredients in the search field must be in the same order as the Generic/Trade Name. For example, searching %menth%camp will not find the mixture 0.25% Camphor & 0.25% Menthol in 1% Hyderm because Camphor appears before Menthol in the Generic Name.

Certain search fields are constrained to follow a specific format and cannot include a wildcard (i.e., dates, P.O.#).

Workbench

By default, the Workbench displays prescriptions that are currently in Workflow with a Ready Time of today. Any prescriptions that do not complete Workflow are carried over to the view for the next day.

To change the calendar view:

  1. Select the calendar button beside the Filter field. The Workbench Calendar window opens.

  2. On the left side, select whether to view the Workbench by day, week, or month.

    • If By Day is selected, prescriptions with a Ready Time up to that date are displayed.

    • If By Week is selected, prescriptions with a Ready Time within that week (spanning Sunday to Saturday) and before are displayed. For example, if Thursday, April 27 is selected, prescriptions with a Ready Time between Sunday, April 23 and Saturday, April 29 are included.

    • By Month is selected, prescriptions with a Ready Time for that month and before are displayed. For example, if Thursday, April 27 is selected, prescriptions with a Ready Time in April are included.

  3. On the right side, select the applicable date.

  4. Select OK. The prescription gird is updated based on your selection. The Workbench view is also indicated above the Today calendar button .

Table 4. Workbench icons and indicators.

Indicators Description
A Prescription was scheduled with Auto Refill.
Prescription has been adapted.
@ Prescription was an Amjay online refill (only applicable to stores with Amjay Central Profile integration).
@1 Prescription was an Amjay online refill that included a note (only applicable to stores with Amjay Central Profile integration).
Prescription has one or more attachments, and they can be viewed by right-clicking this icon and selecting Attachment.
B Prescription was batch processed and the TAC/TDU needs to be reviewed before the batch can complete (only applicable to British Columbia stores).
N Prescription was rejected by the Narcotic Monitoring System (only applicable to Ontario stores).
Prescription still needs to be processed from the Intake window.
PC Minor Ailments prescription (medication and/or PFS) was written back to Propel Rx from RxConsultAction.
PhotoRx prescription from the diem health app. Once the prescription enters Rx Detail, the indicator changes to a W.
Prescription was received from PrescribeIT®.
Drug is refrigerated.
S Prescription was filled via Med Sync.
S! Prescription was short filled via Med Sync.
Prescription has no Sticky Notes but they can be added by selecting this icon.
Prescription has a Sticky Note, and it can be viewed by selecting this icon.
T Prescription was called in via IVR.
T! Prescription was called in with a note via IVR.
W Prescription was a web refill that came in through the diem health app.
Indicators Description
A Prescription was scheduled with Auto Refill.
Prescription has been adapted.
Prescription has one or more attachments, and they can be viewed by right-clicking this icon and selecting Attachment.
B Prescription was batch processed and the TAC/TDU needs to be reviewed before the batch can complete (only applicable to British Columbia stores).
N Prescription was rejected by the Narcotic Monitoring System (only applicable to Ontario stores).
Prescription still needs to be processed from the Intake window.
PC Minor Ailments prescription (medication and/or PFS) was written back to Propel Rx from RxConsultAction.
PhotoRx prescription from the Be Well™ app. Once the prescription enters Rx Detail, the indicator changes to a W.
Prescription was received from PrescribeIT®.
Drug is refrigerated.
Prescription has no Sticky Notes but they can be added by selecting this icon.
Prescription has a Sticky Note, and it can be viewed by selecting this icon.
T Prescription was called in via IVR.
T! Prescription was called in with a note via IVR.
W Prescription was a web refill that came in through the Be Well™ app.